I purchased a Living Social coupon for the air duct cleaning service in Dec and called immediately to schedule my appointment. I was given a February service date. The morning of the scheduled appointment, I called to confirm. Despite the confirmation, no one showed or called. It took 10 phone calls over 5 hours (all with extended hold times/no answer/straight to voice mail) before finally getting someone on the phone who took my information and then put me on hold to "check my information". After nearly 10 minutes waiting on hold, my call was disconnected.
At this point, I checked my Living Social voucher to see if I could get a refund and saw they had a "7 days from date of purchase" clause. Having worked for a company that used these type of coupons before, I know the company - not Living Social - determines the refund policy, so it seems pretty clear that America's Best is intentionally setting appointments 2 months out to avoid the refund window.
Having seen other complaints that are identical to mine, I wonder if this company is simply an answering service that sets appointments and collects fees. This reeks of Scam.
Review about: Air Duct And Dryer Vent Cleaning.